Refund policy

Returns, Refunds & Cancellations

Order Cancellations

Pre-orders cannot be canceled once the order has been placed.

For ready-to-ship items, cancellation requests must be made as soon as possible. If your order has already shipped or been transferred to the carrier, it can no longer be canceled.

Please double-check your cart before completing checkout. If you have questions, we are happy to help before you place your order.

Returns

30-Day Return Window

Returns must be requested within 30 days of delivery. 

To qualify for a return, items must be:

  • Unused

  • In original condition

  • In original packaging (not washed, altered, or embellished)

A Return Authorization (RMA) number and proof of purchase are required.

Returned items must be shipped with active tracking within 10 business days of the RMA being issued.

Non-Returnable Items

We do not accept returns on:

  • Personalized or customized items

  • Gift cards

  • Downloadable products

  • Health and personal care items

Because personalized items are made specifically for you, they cannot be returned or replaced unless an error was made on our end.

Return Shipping & Fees

  • Customers are responsible for return shipping costs

  • Original shipping charges are non-refundable

  • A 10% restocking fee applies to all non-defective returns

We recommend using tracking or shipping insurance for items over $75.

Return address:

The Classic Baby
Attn: RETURNS
3923 Morse St Suite 109
Denton, TX 76208
United States

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us within 4 days of delivery.

We will:

  • Provide a prepaid return label

  • Replace the item at no cost

Tracking for the return must show movement before a replacement is shipped. Refunds will be issued after the returned item is received and inspected.

Returned items must be shipped within 10 business days of the return label being issued.

Refunds

Once your return is received and inspected, you will receive an email confirming approval or rejection.

If approved, refunds will be issued to the original payment method within several business days.

A 10% restocking fee applies to all returned merchandise.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit card company (processing times vary)

  3. Contact your bank

If you still have not received your refund, please email kelsie@theclassicbaby.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale, clearance, and final sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email kelsie@theclassicbaby.com

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping Address

The Classic Baby
3923 Morse St Suite 109
Denton, TX 76208
United States

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or insurance for items over $75, as we cannot guarantee receipt of returned items.

Shipping Delays

We are not responsible for shipping delays caused by USPS or UPS.

If your package shows no movement for 3 business days, contact us so we can open an investigation with the carrier.

If your order shows Delivered but you have not received it, you must contact the carrier directly to file a claim.